Terms of Use

Parties

The Show Stream service is provided by Show Stream limited ("we") a limited liability company based in the United Kingdom. These Terms of use set out the agreement you are entering into with us when you access or pay for content via the Show Stream service. It is important you read and understand these terms as they affect your legal rights and govern your use of the Show Stream service.

Services offered

The Show Stream service offers paid for access to live events on internet connected devices such as desktop computers, laptops, tablets and mobile phones. Show Stream on occasion may provide content for free where agreement is made with the artist and event promoter.

Show Stream content may only be accessed via the Show Stream website. Cookies must be enabled to reliably access content you have purchased.

Use of the Show Stream service relies on the following minimal technical requirements. Attempting to use the Show Stream service on a device that does not meet these minimal technical requirements may result in a poor experience such as buffering, slow load times and intermittent access. You are responsible for ensuring your device meets these requirements prior to booking a Show Stream event.

Supported devices and operating systems

Model OS
iPhone iOS 10 or above
Android Phone 2.3 Gingerbread or above
iPad iOS 10 or above
Android tablet 2.3 Gingerbread or above
Mac OS X 10.10 Yosemite or above
Windows Windows 10 or above

Supported browsers

Browser Version
Chrome latest version
Safari latest version
Edge latest version
Firefox latest version

System requirements

  • Your device should have at least 1GB of free space per hour of streaming
  • Your internet connection should have a minimum download speed of 2mps for a consistent SD stream and 5mps for a consistent HD stream.

Access to service

You must be 18 years old to purchase Show Stream content. Under 18's should only use the service under the supervision of an adult.

Prices, payment and cancellations

The event price is arranged in advance of the event in agreement with the artist and the event promoter once a ticket has been sold the event price will not be changed.

Show Stream use Pay Pal payment services and we are not liable for any actions or transactions that take place between you and Pay Pal. Show Stream will provide you with access to the event once we have recieved payment confirmation from Pay Pal.

When you purchase a virtual ticket, the content remains the property of the Artist and their representatives. The Artist grants the viewer a limited, non-exclusive, revocable license to view the event. You promise and agree that you are using the content for your own personal, non-commercial, entertainment use and that you will not redistribute or transfer the content.

You can not cancel an event once it has started. You must contact Show Stream at least 72hrs before the event if you would like to cancel. If you have any problems with payment or feel you deserve a refund please contact: support@show-stream.tv

The content and all rights remain the property of the Artist and their representatives.

Changes to service

Show Stream will regularly make changes to the service. We may add new features, remove or modify old ones. In addition we may remove content either becuase of license, artist restrictions or due to viewing figures, quality or performance concerns. You may not be notified of these changes.

Show Stream will make every effort to keep the Service operational 24/7. However, certain technical difficulties or maintenance may result in temporary interruptions or service outages. If these outages prevent you from accessing a live stream you have purchased you will be refunded for the event.

Show Stream has no obligation to maintain, support, upgrade, or update the Service if it so chooses.

Changes to terms of use

Show Stream may change these terms of service, we will notify you by email 30 days before the changes take affect.

Customer Support

For support with service or payment related issues please contact: support@show-stream.tv

We will use reasonable endeavours to respond to all issues within a reasonable time frame but we make no guarantees or warranties of any kind that issues will be responded to within any particular time frame and/or that we will be able to satisfactorily answer any such queries.

If you do not accept these terms of use, do not use the Show Stream service. Your use of the service is your acceptance of these terms of use and our privacy policy.